Return Policy

At SJLCouture, we take pride in the quality and craftsmanship of our products and want you to be delighted with your purchase. If you are not completely satisfied, please review our returns policy below:

Eligibility for Returns

  1. Custom and Bespoke Items: As our bespoke and custom-made hats and accessories are tailored specifically for you, we cannot accept returns or exchanges on these items unless they arrive damaged or faulty.
  2. Ready-to-Wear Items: Returns are accepted for ready-to-wear items in their original, unused condition, with tags and packaging intact, within 14 days of delivery.

Process for Returns

  1. Contact Us: Email sarah@sjlcouture.com within 7 days of receiving your item, stating your order number, reason for return, and photos if the item is damaged or faulty.
  2. Return Authorization: Once your return is approved, you will receive instructions on how to return your item.
  3. Shipping: The cost of return shipping is the responsibility of the customer unless the item is faulty. We recommend using a tracked shipping service to ensure your return reaches us safely.

Refunds

  • Refunds will be processed within 7-10 business days of receiving the returned item, provided it meets our return criteria.
  • Refunds will be issued to the original payment method, excluding original shipping costs.

Exchanges

Exchanges are subject to item availability. If you wish to exchange an item, please follow the return process above and place a new order for your desired product.

Non-Returnable Items

  • Custom and bespoke items
  • Items worn, damaged, or altered after receipt
  • Items returned after the 14-day period

If you have any questions about our returns policy, please contact us at sarah@sjlcouture.com. We’re here to help!